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Terms and Conditions

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 Terms and Conditions of Nepal Travels and Expedition.

Nepal Travels and Expedition cancellation policy will apply only once your booking is confirmed. A confirmed booking is when we have advised you that the travel service request or hotel room is available and has been reserved.  We do not charge a cancellation fee for travel service request or room that has not been confirmed.

Once a partial or full payment has been made cancellations will only be accepted in writing via fax or email. Cancellation terms will be applied based on the date that the written cancellation is received. All cancellations must be received prior to the tour departure date. We shall not cancel any trip for reason of political tension or any natural disaster unless specifically recommended to do so by the foreign office.

  1. Cancellation of the trek by the client.
  2. Cancellation of a confirmed booking must be made by the client in written form; either by fax or email at least 2 weeks prior to the departure date of any trip booked for. The same 20% of deposit which is paid in advance for confirmation will apply as the cancellation fee.
  3. There will be no any refunds if a passenger leaves a trip for any reason whatsoever, either voluntarily or involuntarily, after it has begun. We will make no refunds for any meals, accommodation or services not used. In case of NO-SHOW or early checkout, non-refund will be made. (Considered as cancellation without the required advance notice)

III.    If tour either trekking is stopped or early arrival due to nature accident likewise weather reasons this case Himalayan Smile Treks will not refund any fee.

  1. For your kind information, the trek booking confirmation 20% deposit is non-refundable. If you have to cancel three days before you have pay 10% cancellation charge of your air ticket. The trekking permit once purchased is non-refundable & non-transferable. Also cannot be substituting other tour or trek packages.
  2. Once you have started the trekking in case if you are unable to continue the trek for any reason will be treated as a cancellation. If you started the trek today but you have to cancel the trek and you have hired the services of a porter we cannot refund your payment. If you have hired a sleeping bag and it has not been used we will refund this amount in full. Also, you have to pay yourself Kathmandu Hotel additional nights.
  3. If you are unable to continue the trek for any reason and you have to separate from your group we will arrange you Porter / Guide back to the Kathmandu but you have to pay yourself for Guide/porter and Kathmandu Hotel additional nights. Nepal Travels & Expedition will not responsible for any costs associated with unused or partly used our trek/ tour packages service.

VII.    If you’re doing Everest region trekking you have to fly Kathmandu to Lukla. The Kathmandu to Lukla flight is possible to be delayed for a few hours or even canceled for a day or more. It is a very rare case but it could happen even in the high season. If cancel the Lukla flight due to the weather Nepal Travels and Expedition will not responsible. The transportation, food, and hotel in Kathmandu must be met by your selves. We cannot refund your payment. We let you know that in our trek package cost including and not included we considered as per the communication and provide information while confirmation of the tour package.

VIII.    In the event of any trek and tour cancellation or additional unforeseen costs, Nepal Travels and Expedition will be happy to cooperate in providing any necessary documentation to enable a legitimate insurance claim. It is a requirement that all clients have suitable travel insurance and Nepal Travels and Expedition cannot be responsible for any additional costs due to client cancellation, illness, unfitness or inability to continue the trek.

  1. For authentication purposes, only written cancellation notices (e-mail or fax) will be accepted. In the case of NO-SHOW or early checkout, no refund will be made. (Considered as cancellation without the required advance notice) Amendment needs to be made not less than 5 business days prior to check-in date (in the case of emergency, please contact our reservation directly.)

The refund will be made through bank transfer; it could take from 4 to 6 weeks for the actual crediting to take place, depending on your Bank’s practice.

Our rates of refund are derived from our suppliers’ requirements and can be summarized as follows.

Date Condition
90 days before trip Commencement

60 days before trip Commencement

30 % of tour cost and administration fees.

15 – 30 % of tour cost and administration fees.

7 – 14 days    50 % of tour cost

Less than 7 days    No refund

20% of tour cost and administration fees.

20% of tour cost and administration fees $ 50 Per person.

30 % of tour cost

50 % of tour cost

 

 

  1. Cancellation of the tour and trek through Nepal Travels and Expedition.
  2. Nepal Travels and Expedition if cancel your trip due to unavoidable circumstance such as govt. restriction, Land slide, road blockage, flood, Political unrest, cancellation of flight we will provide alternative trip. If would not interest to do alternative trip we will make a decision as cancellation of the trek behalf of the client we unable to refund any amount of the cash. Any extra cost due to those reasons acquiring, therefore, a small amount is bear by the clients on the spots.
  3. If Nepal Travels and Expedition unable to offer alternative trip(i.e. govt. restriction, Land slide, road blockage, flood, Political unrest) then we will refund an amount of the cost has not already spent National park entrance fees, air ticket, TIMS card, guide and porter allowances and office overhead. Unluckily the trek deposit amount is no refundable. You will have to reclaim the remaining amount from your travel insurance.

Booking & Payment Condition

We accept your bookings under the following terms and conditions.

  • When you confirmed the trip, we need the photocopy of your passport and nonrefundable 20% down payment of the total price for advance flight tickets and hotel booking and permit process.
  • After arrival in Kathmandu within 12 hours before services start guest liable for payment of the full amount in all cases. We will not be liable for any subsequent price increase as a result of payment failure.
  • If full payment is not received by a client before tour/trek start Himalayan Smile Treks may treat the booking as canceled and preserve the deposit paid on booking as a cancellation fee.

Credit Card Payments

  • We do have the facility to accept payment by most credit cards. Tour and trek package payments can be made by credit or debit card of 3.5 % bank service charge. ( Bank commission)
  • When payment cannot be made by the credit card used by the guest due to a credit reason, etc., before tour/trek start the Company shall cancel the Communication Contract and shall be entitled to receive a penalty, the amount of which is equivalent to cancellation fee prescribed by the Company.
  • Please note that you may be required to present your payment card at the time of check-in to provide confirmation of authorized card use or to secure any additional charges.
  • Nepal Travels & Expedition is not responsible for any charges levied by third parties or financial institutions and payable by you as a result of credit card or other payment transactions and will not refund or return any fees charged by third parties.

Payments can be wired by bank transfer or credit card. Our company’s bank address for money transfer as follows:

Account

Account

Account

Paying

Bank Address: Karmachari  Sanchaya Kosh Building, Tridevi Marg, Thamel, Kathmandu, Nepal.

Bank:  Telephone No.: 977-1-4250201, 4227749, TLX:2789 HIBA NP,

FAX: 977-1 4222800

SWIFT Code/ Address. HIMANPKA

  • Bank service charge should be paid by the clients themselves at the time of deposit.
  • In addition, payments can be made by Credit Card as well. If you would like to make the payment by Credit Card; please click here. Fill the form in details; scan it and email to us or fax us at our facsimile number ++9771-4701336. For the payment, we only accept Master Card and Visa Card, and 4% extra will be levied to you as credit card processing fee.
  • After receiving a photocopy of your passport, and 20% advance from you, we send you the final confirmation receipt.
  • Remaining balance can be made after your arrival in Nepal. Full payment should be made before trip start or departure from Nepal.
  • We accept your last minute booking (15 days prior to tour departure date). If you are looking for the month of Sep, Oct, Dec, March, April, we kindly request you to book one month prior to your departure date.

Payments Details

We always make payment procedures, as easy as we can do to our customers. You can make payments in USD cash, TC or by credit cards (we accept all major credit cards). For the reservation or advance booking, you can wire deposit in our official bank account or can send us the scan copy or fax with your credit card details.

Travel Insurance

Travel insurance is compulsory for all Clients undertaking any tour. It should provide adequate protection for the full duration of the tour to cover personal injury, medical expenses, repatriation expenses, helicopter evacuation, loss of luggage, etc.

Personal travel insurance is not included in the holiday prices quoted. While every effort is made to ensure the safety of all participants, it is a condition of booking that you take out a personal travel insurance policy. To protect against unforeseen circumstances, it is advisable to take a “Trip cancellations and medical insurance policy” before your arrival into Kathmandu. Such medical policy should cover transportation costs in the event of helicopter or surface evacuation being required. This is especially mandatory for those are going to high altitude.

Cancellation of the trek by a client.

  • Cancellation of a confirmed booking must be made by the client in written form; either by fax or email at least 2 weeks prior to the departure date of any trip booked for. The same 20% of deposit which is paid in advance for confirmation will apply as the cancellation fee.
  • There will be no any refunds if a passenger leaves a trip for any reason whatsoever, either voluntarily or involuntarily, after it has begun. We will make no refunds for any meals, accommodation or services not used.
  • In the case of NO-SHOW or early check-out, non-refund will be made. (Considered as cancellation without the required advance notice).
  • If your tour or trekking is stopped or early arrival due to nature accident likewise weather reasons this case Nepal travels & expedition will not refund and not liable any extra cost.
  • For your kind information, the trek booking confirmation 20% deposit is non-refundable. If you have to cancel three days before you have pay 10% cancellation charge of your air ticket. The trekking permit once purchased is non-refundable & non-transferable. Also this alternate for other trekkers.
  • Once you have started the trekking if you are unable to continue the trek for any reason will be treated as a cancellation. If you started the trek today but you have to cancel the trek and you have hired the services of a porter we cannot refund your payment. If you have hired a sleeping bag and it has not been used we will refund this amount in full. Also, you have to pay yourself Kathmandu Hotel additional nights.
  • If you are unable to continue the trek for any reason and you have to separate from your group we will arrange you Porter / Guide back to the Kathmandu but you have to pay yourself for Guide/porter and Kathmandu Hotel additional nights. Nepal Travels & expedition will not responsible for any costs associated with unused or partly used our trek packages service.
  • The company may cancel the Travel Contract for his or her convenience, leaves the tour group for personal reasons temporarily, the company will deem it a waiver and shall not refund any of the travel fees.
  • If you’re doing Everest Region trekking you have to fly Kathmandu to Lukla. The Kathmandu to Lukla flight is possible to be delayed for a few hours or even canceled for a day or more. It is very rare case but it could happen even in the best trekking season. If cancel the Lukla flight due to the weather Nepal Travels & expedition do not responsible. The transportation, food, and hotel in Kathmandu must be met by yourself. We cannot refund your payment. We let you know that in our tour & trek package cost including and excludes we considered on the provided information at the time of booking confirmation.
  • In the event of any trek cancellation or additional unforeseen costs, Nepal travels & expedition will be happy to cooperate in providing any necessary documentation to enable a legitimate insurance claim. It is a requirement that all clients have suitable travel insurance and Nepal Travels & expedition cannot be responsible for any additional costs due to client cancellation, illness, unfitness or inability to continue the trek.
  • You acknowledge and agree that any liability for loss, damages, death, personal injury, illness, emotional distress, mental suffering or psychological injury or loss of or damage to property associated with Optional Extras is the sole responsibility

Cancellation of the trek through Nepal Travels and Expedition

  • Nepal Travels & expedition if cancel your trip due to unavoidable circumstance such as govt. restriction,  land slide, road blockage, flood, Political unrest, cancellation of flight we will provide alternative trip. If would not interest to do alternative trip we will make a decision as cancellation of the trek behalf of the client and we are unable to refund any amount. Any extra cost due to those reasons acquiring, therefore, shall amount can be bear by the clients on the spots.
  • If Nepal Travels & expedition unable to offer alternative trip(i.e. govt. restriction, Land slide, road blockage, flood, Political unrest) then we will refund an amount of the cost has not already spent National park entrance fees, air ticket, TIMS card, guide and porter allowances and office overhead. Unluckily the trek deposit amount is nonrefundable. You will have to reclaim the remaining amount from your travel insurance.

We are committed to providing the best services which will give you a once in a lifetime journey in this connection, we perform our duties honestly and seriously to make your journey very smooth & pleasant. The entire programs are conducted strictly under the rules and regulation of the country’s own policies.

Privacy  Policy of Nepal Travels and Expedition.

This privacy policy discloses the privacy practices for www.nepaltravels.com. This privacy policy applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data?
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the exclusive owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contacts from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number is given on our website:

  • See what data we have about you if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have for you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone

 

 

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